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Customer Service Advisor
Location: Poole
Hours: Mon-Fri0800am-1700pm
Salary:£28k DOE
Benefits:
- 22 days rising after 2 years
- Holiday buy-back scheme
- Pension
- Growth by sharing bonus scheme
- on-site parking
- Free lunch every Friday
- Company sick pay
- Company social and corporate events
- monthly + annual bonus structure
- Training provided.
Working with our client who are a well-established family run business and who are now looking for an additional member of staff to join their hardworking team of 6 at the office based in Poole, Dorset.
The successful Customer Service Advisor will: -
- Have customer service experience
- Be highly organised
- Have excellent attention to detail
- Able to use CRM systems - Training is provided
- Have good IT Skills
- Ability to multitask
- Time management skills
- Have a positive with "cando" attitude
- Be able to build strong customer relationships
- Be a Team player.
Job duties for the Customer Service Advisor are: -
- Dealing with customer queries - Telephone and email
- Logging / updating customer calls and progress on their CRM
- Handling quotes as well as quote follow ups
- Order processing
- Chasing orders, dealing with delivery queries and returns
- Applying updates to customers regarding products and pricing
- Working closely with their purchasing team to ensure customer expectations are met
- Proactively work with customers to maximise sales
- Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively coming up with solutions to their problems.
