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Customer Service Advisor
Location: Poole, Dorset
Hours: Full time - Monday to Friday (shifts between 8am & 6pm)
Salary: £24,242.00 per annum
About or client:
Our client is a well-known, highly respectable brand with a large following of supporters across the whole of the UK. Our client is very well established and have an outstanding reputation, they are seeking a Customer Service Advisor who can maintain and uphold the strong values when interacting and engaging with any of their supporters and enquirers.
Main responsibilities of the role:
- Provide exceptional customer service via telephone, email, and postal communication, handling both inbound and outbound inquiries.
- Meet engagement and stewardship targets within specified deadlines, adhering to performance indicators and service level agreements.
- Manage administrative tasks related to supporter inquiries and promote relevant products and services.
- Process various types of donations, including in-memory contributions, using a telephone payment system.
- Conduct outbound calls to supporters for updates, information sharing, general administration, and fundraising initiatives.
- Assist individuals with fundraising inquiries, providing support materials and guidance.
- Accurately record time spent on tasks to support team resource planning.
- Handle, resolve, and report on all levels of customer complaints.
- Share best practices with colleagues and champion a strong customer service culture.
- Undertake other ad-hoc tasks as required.
Skills required to be successful with our client:
- Experience in a telephone based customer service position would be advantageous.
- Strong communicator with good empathy and listening skills.
- Ability to adapt to the changing pace of the role whilst still maintaining accuracy and high service standards.
In return for your hard work, here is some of the benefits our client will provide:
- Health Cashplan through Simply Health offering money back on Dental, Optical, Alternative Treatments, including physiotherapy, osteopathy, chiropractic treatments and many more.
- Life Cover and Private Medical Insurance.
- Free parking available in Poole.
- Enhanced pension scheme, up to 16% of your basic salary.
- Great development opportunities through learning materials and training accessible.
- Confidential support and assistance 24/7 with a wide range of topics including bereavement, childcare, debt, disability or illness and much more available online or telephone 24 hours a day.
