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Customer Service Advisor
Location: Poole, Dorset
Salary:£24,528 per annum + monthly bonus
Hours: Monday - Thursday 8.00am - 5.00pm Friday 8.00am - 4.00pm
We are recruiting for a Customer Service Advisor to join a well-established business with offices located in Poole and Christchurch, Dorset.
If you currently perform well in a busy, friendly team where you all collaborate to deliver the best possible outcome for your customers then this could be a great opportunity for you.
Main Responsibilities include:
- Managing key customer accounts within the brands businesses.
- Build strong working relationships with clients.
- Answer expected level of incoming calls and handle customer enquires methodically and professionally.
- Cross selling products and promotions.
- Process customer purchase orders through the systems with accuracy and attention to detail.
- Proactively call customers to offer alternatives to out of stock products and resolve any low-level technical queries.
- Communicate clearly with other departments to ensure customer orders and enquiries are fulfilled on time
- Recording details of all enquiries onto the Customer Services database and responding to product enquires and complaints
- Solve customer queries and complaints as they arise, delivering great service levels
- Build relationships across the business to ensure the customer journey is seamless and the Sales, Warehouse and Customer Service departments are always working together
Skills/Experience Required:
- A minimum of 12 months experience in a fast-paced customer service environment is essential
- Good general standard of education including Maths and English
- The ability to use Excel to a basic level
- The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues
- Attention to detail to ensure that work is completed accurately and within standard operating procedures
