Customer Service Associate

Job Title: Customer Executive Associate

Location: Poole

Job Type: Full-Time

Job Summary: We are seeking a dedicated and customer-focused individual to join our client as a Customer Executive Associate. In this role, you will be responsible for providing exceptional customer service, addressing customer enquiries, and resolving issues in a timely and efficient manner. You will act as a liaison between the company and its customers, ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with other departments to ensure customer satisfaction.
• Identify and escalate complex issues to the appropriate team members.
• Follow up with customers to ensure their issues are resolved.

Qualifications:

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficiency in using customer service software and tools.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Opportunities for career advancement