Back to search
Our client is an extremely established and reputable business based in Poole with an exciting opportunity to join a vibrant and busy team!
Supporting the National Account team, your role as an Account Manager will involve proactively working with existing accounts to continuously seek opportunities to grow customer revenue.
Key Responsibilities
- Accountable for nurturing and managing relationships with key contacts within the customer organisation
- Through relationship with customer, understand their strategic plans in order to anticipate needs and forecast longer term requirements
- Maintain a good working knowledge of product creation & delivery, change control, product definition and change management processes
- Work closely with Internal Account Support to ensure customer expectations are met and products are delivered on time
- influence the direction of the customer account and decide what range of products to proactively engage the client with
- Contribute to budget setting for the customer and establish growth targets
- Act as an industry expert by offering customer consultation on products and processes
- Proactively instigate customer account reviews, analysing activity to support recommendations and decision making
- Carry out regular reviews of the pricing for the customer and look to improve margins and negotiate increases
- Where possible, proactively source products which may interest customer or respond as necessary to customer requests
Skills & Experience
- Customer account management
- Internal sales and sales support
- Intermediate Excel skills
- IT literate with experience in using Microsoft Office, Outlook, CRM systems
- Adaptable to a fast-changing environment
- Experience in solution driven customer service environment
- Curious and willingness to learn and improve
This role would suit an excellent communicator with influencing and engagement skills. You will need to be astute with an excellent level of business acumen.
Relationship building is a large aspect of the role therefore you will need to possess problem solving skills and the ability to manage a variety of tasks whilst being adaptable to changing priorities.
A highly competitive salary is on offer plus a generous bonus scheme
Additional Benefits:
- Additional leave
- Company events
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing
- Referral programme
- Sick pay
