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Job title: Head of Service
As Head of Service, your responsibilities will span developing innovative service solutions, establishing a high-performing, remotely managed field service capability, and delivering exceptional customer experiences. Your commercial expertise, negotiation skills, and collaboration with senior management will be critical in developing partnerships, driving revenue growth, and ensuring operational excellence.
Responsibilities:
- Attainment of monthly, annual revenue, profit margin, and growth targets.
- Develop and execute a 5-year business plan for profitable growth in service and after-sales.
- Negotiate and manage contracts with internal teams and external stakeholders to secure favourable terms for the business.
- You will be expected to deliver and manage a resource of internal and external 3rd party aftersales engineers.
- You will be responsible for setting, measuring, and reporting on SLAs with direct and 3rd party engineers.
Requirements:
- Experience in a senior management role including responsibility for management of an entire function.
- Management experience in the HVAC service and aftersales, manufacturing, and contracting environment.
- Proven success in driving change in commercial approach, margin control, operational excellence, cost reduction and labour utilisation.
- Well-developed analytical skills including budgeting, financial reporting, and management of variances.
- Proven project management skills.
ACS are recruiting for a Head of Service If you feel that you have the skills and experience required in this advertisement to be a Head of Service submit your CV including an outline of your experience as a Head of Service. It is always a good idea to include a covering letter outlining your experience as a Head of Service with your application as this will enhance your chances of selection and improve your prospects of landing the Head of Service role you desire.
