Processing Sales Orders
liaising with Customers via email, online portals and on the phone
Strong Order processing skills required, as well as an organised approach

SALES ADMINISTRATOR JOB SUMMARY:This is an exciting newly created position, for a Sales Administrator. The Sales Administrator will be integral to the smooth running of this busy, dynamic department whilst providing a first-class service to customers and other third parties, each day. This is a completely newly created role within the team, so it is a position that can be developed in time, and one which the successful candidate can really make their own.KEY RESPONSIBILITIES OF THE SALES SUPPORT ADMINISTRATOR:• Provide administration support to Business Development Managers and Account Managers, both out in the field, and in the office. • Take responsibility for customer-related tasks, documentation, and follow-ups to ensure a smooth service delivery. • Monitor and track the sales process from initial engagement through to the day to day account management, ensuring all necessary processes are adhered to, and that customer records are up to date and accurate at all times.• Record and actions, following customer account review meetings and ensure that any follow up actions are completed by the relevant Sales / Business Development manager. • Ensure that orders are fulfilled within agreed time frames and handle any associated queries or issues that arise, during the allocation and movement of stock. • Work closely with internal departments as well as the team out in the field, to ensure that any administration support, or required actions are dealt with in a timely and efficient manner and that the service is delivered to customers expectations.• Update and record information on internal CRM systems, and regularly review and update changes as they arise.• Respond to incoming calls and email queries relating to customer onboarding, stock / delivery updates, or new order requirements etc• Manage the administration of any associated projects within the team.• Report recurring issues and / or customer feedback to relevant teams to ensure action is taken for improvement• Use your initiative to manage your own workload effectively and to add value to the team.• To handle any associated administration tasks to support a busy team, within a growing organisation.SKILLS / EXPERIENCE / SPECIFIC REQUIREMENTS:• Previous experience of working in a similar administration / customer service role is essential – You will need to be able to demonstrate excellent customer service skills, have a professional manner and be able to quickly understand the requirements of the customer.• A good understanding of business processes and the supply chain would be ideal, but not essential as training on the job, will be provided. • Good knowledge of Microsoft Office packages. • Previous experience of working on CRM / ERP packages is essential – our client have a very innovative approach and are constantly reviewing their systems and processes – confidence to work with multiple systems, is essential.• Strong organisational and administration skills.**Please note that this is an office based position - working directly within a lovely team, and often interacting with other colleagues across other departments. Our client is looking for someone who can work full time hours as this is a very busy position.**Our client is a well-established, growing organisation who offer fantastic benefits to all staff, whether you are a new team member, or have worked there for many years.• Free parking on site• Free Snacks, soft drinks, tea and coffee on site, as well as other generous "freebies"• Competitive holiday package, with opportunity to buy / sell extra days • Team building and other wonderful social events and wellbeing initiatives• Modern, open plan offices and facilities with a friendly, supportive work environment• Company bonus scheme on offer for this position• Salary - up to £30k per annum, to start.For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment