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Location:Poole
Hours:Monday Friday, 08.00am-17.00pm, 40 hours per week, office based
Salary:£30K - £32K
Benefits:22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure.
Aspire Jobs are delighted to be working with our client who are a well-established family run business who are now looking to recruit a Sales Support Administrator at their Head Office based in Poole.
The successful Sales Support Administrator will support the Business Development Manager to maximise business development opportunities as well as provide additional administrative support to the sales team.
The successful Sales Support Administrator will: -
- Be able to build good working relationships with customers.
- Be proficient with MS Office, particularly Excel.
- Have a good understanding of CRM systems
- Possess strong numerical skills.
- Be able to liaise with people at all levels, both internally and externally.
- Be a good problem solver.
- Be self-motivated and able to work on own initiative.
- Have strong organisational skills.
- Have strong time management skills.
- Have excellent attention to detail.
Key Responsibilities of the Sales Support Administrator: -
- Provide comprehensive administrative support to the Business Development and Sales Teams.
- Monitor and track the sales process from initial onboarding of a new client.
- Document and handle any actions which arise from customer review meetings.
- Resolve any problems and provide necessary follow-up and effective resolutions.
- Ensure all customer accounts are set up accurately.
- Maintain customer data on the CRM system.
- Provide an excellent after-sales service to all clients.
- Record and track all sales calls and client visits.
- Answer any incoming call or emails from clients.
- Manage customer complaints.
- Resolve issues including returns, late deliveries and faulty products.
- Providing regular reports and weekly back-order reports.
