IT SUPPORT ANALYST / DEVELOPER

IT Support Analyst / Developer

Salary: £40,000 per annum

Location: Poole, Dorset

Hours: Monday - Thursday 9.00am - 5.00pm, Friday 9.00am - 4.00pm

Contract: Full Time, Permanent

Job Title: IT Support Analyst Developer

Our client pioneers inventive products crafted for enduring quality. They are seeking a highly motivated and talented IT Support Analyst / Developer to join their dynamic team. In this multifaceted role, you will play a crucial part in supporting and enhancing critical business systems and processes.

Main Responsibilities:

• Supporting and Developing IT Solutions.
• Troubleshooting and resolving application support issues.
• Collaborating with the business to identify and implement new solutions to meet evolving needs.
• Streamlining business processes through automation and integration.
• Championing the adoption and utilisation of Microsoft 365 technologies across the organisation (SharePoint, Forms, Power Automate).
• Maintaining and optimising database performance (MS SQL Server).
• Developing and maintaining reports and dashboards using SSRS and Power BI.
• Integrating internal and external systems (e.g., carriers, customers, websites).
• Providing technical support and training to end-users on various systems.
• Documenting technical processes and procedures for knowledge sharing.
• Actively participating in IT projects throughout their lifecycle, ensuring timely and successful delivery.
• Collaborating with external vendors to resolve third-party application issues.

Skills/Experience Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Strong proficiency in MS SQL Server, including T-SQL, SSRS, and SSIS.
• Experience with Business Central, Power BI, PowerShell, C# (or similar), and FileMaker is a plus.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Experience with system integration and API integrations.
• Strong communication, interpersonal, and documentation skills.
• Ability to work independently and as part of a team.
• A passion for technology and a continuous drive to learn.
• Relevant certifications (e.g., Microsoft 365, SQL Server) are a plus.

In return for your hard work and commitment, our client offers great benefits, including:

• Great team culture, within a supportive, stable and progressive business.
• Competitive holiday allowance.
• Pension scheme.
• Free parking.
• External benefits and reward scheme.
• Generous staff discount.