Welcome Team Advisor

We have an exciting opportunity for a Welcome Team Advisor to join the team on a full-time, permanent basis. In return,you will receive a competitive rate of £22,733 per annum.

At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students – we transform lives. We recognise and value our people as our most important asset in achieving each of the strategic outcomes within our College’s Strategic Plan. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact in our local community. We value inclusion and we are committed to the promotion of equality, diversity, and inclusion, ensuring we have a diverse, skilled, and motivated workforce who are empowered and engaged. This makes our College a unique, vibrant and rewarding place to work.  You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College.

About the Welcome Team Advisor role:

Reporting to the Customer Services, Admissions & Curriculum Support Manager, the purpose of the role is to support our students throughout the entire application and enrolment journey by helping to streamline, develop and retain new and prospective students whilst creating a fantastic student experience and ultimately increase College income.

Responsibilities as our Welcome Team Advisor will include:

The below list of duties is not exhaustive and is subject to change. The post holder may be required to undertake other duties within the scope and grading of the post.

• Responsible for managing a designated caseload of prospective students throughout their journey from application all the way through to enrolment. This will be target driven to ensure caseload deadlines are achieved.
• Build rapport to create and maintain an excellent working relationship with both parents, 16-18-year-old students and adult learners throughout the application and enrolment process.
• Maintain keeping warm activity to keep our students up to date with a diverse range of information before they enrol with us.
• Liaise with curriculum on a regular basis to identify answers to queries and find solutions to more complex issues. Regularly review system and student issues raised and work with all related departments to resolve and improve data and meet the cross-college administrative requirements. Offer support and advice to curriculum staff on processes as required.
• Provide clear and consistent information to our students about the enrolment process so that they are clear of what is required of them and when they need to complete enrolment activities. This includes communicating information to parents and carers as required.
• Process late applications and interviews efficiently, ensuring a quick turnaround from application to enrolment.

As our Welcome Team Advisor, you’llideally have the below skills & experience:

• Level 2 (or equivalent) English and Maths
• Flexible approach including the ability to
• work in the evening
• Well-organised, reliable, and approachable
• Able to work under own initiative and under pressure
• Outgoing and confident
• Experience working in a busy office environment and managing a diverse caseload
• Competent in Microsoft Office applications
• Communication skills including written and verbal (face-to-face, email & phone)
• Professional telephone manner
• Excellent and proven customer service skills
• Excellent administration skills, and ability to maintain complex records with a high level of accuracy.
• Attendance at college events ie open evenings including outside of normal working hours, especially during the enrolment period

Benefits of working with us:

• You will receive excellent benefits and a competitive salary:
• 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service
• up to 4 days additional leave during the Christmas closure period
• Free parking at all of our college sites (where spaces are available)
• Access to Discount Schemes at multiple retailers
• Enrolment into the NEST Pension Scheme

If you feel you are the right candidate for this Welcome Team Advisor role,then please click ‘apply’ now! We’d love to hear from you!

Closing Date: 18 October 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.