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Claims Handler

Tall Grass Recruitment
Posted 17 hours ago, valid for 18 days
Location

Poole, Dorset BH15 1LZ, England

Salary

£25,000 - £29,562 per annum

Contract type

Full Time

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Sonic Summary

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  • The position of Travel Claims Handler offers a competitive salary ranging from £25,000 to £29,562, depending on experience.
  • Candidates are expected to have previous call center or customer service experience, ideally in a similar role.
  • This full-time job is based in Poole and surrounding areas, with a hybrid working arrangement available after the probation period.
  • The role involves evaluating claims, collecting necessary documents, and providing excellent customer communication and support.
  • Successful candidates will receive comprehensive training and have access to various benefits, including a health cash plan and discounts on insurance.

Position Title:

Travel Claims Handler (Hybrid Working)

Salary:
25,000 - 29,562(Dependent on Experience)

Location:
Poole & Surrounding Areas.

Job Type:
Full-time

Training:
Full training provided

Eligibility:
Candidates must reside in and be eligible to work in the United Kingdom.

Overview:

Joining as a Travel Claims Handler means stepping into a key role as the initial point of contact for customers facing unexpected challenges during their travels. This role goes beyond processing claims; it involves empathising with customers, understanding their unique circumstances, and guiding them through the claims journey to make a positive impact.

Duties and Responsibilities:

  • Claims Evaluation: Evaluate claims and verify insurance policy coverage via email and telephone.

  • Information Gathering: Collect necessary documents and information to proceed with claims.

  • Efficient Resolution: Resolve claims efficiently and provide first-class service.

  • Customer Communication: Handle high call volumes and emails, providing clear verbal and written guidance.

  • Customer Focus: Ensure the claims process is customer-centric, empathetic, and effective.

  • Upholding Company Values: Represent the organisation's values in every interaction.

Requirements:

  • Technical Skills: High competency in computer usage.

  • Experience: Previous call centre or customer service experience preferred.

  • Communication: Confident and clear communicator with exceptional verbal and written skills.

  • Organisation: Highly organised with good attention to detail and the ability to multitask.

  • Customer Focus: A natural flair for empathising with customers and a passion for making a difference.

  • Adaptability: Ability to switch between handling telephone calls and emails seamlessly.

Salary and Benefits:

  • Hybrid working arrangement (after probation period).

  • Competitive salary (25,000-29,562per annum).

  • Comprehensive training and onboarding.

  • Free Health Cash Plan worth 1,700 per annum.

  • Generous high-street rewards scheme for family and friends.

  • Free travel insurance (subject to qualifying criteria).

  • Discounts on home and motor insurance.

  • Fantastic opportunities for learning, development, and career progression.

Apply now in a few quick clicks

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