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Head of Service, Poole, £65,000
As a Head of Service within this world leading heating and renewable energy solutions company you will lead growth, focusing on achieving monthly targets, annual budget objectives, and long-term growth strategies. Your responsibilities will span developing innovative service solutions, establishing a high-performing, remotely managed field service capability, and delivering exceptional customer experiences.
Rubicon’s client is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Their Company Values are at the centre of all that they do and expect all their team to Think Customer, Care About People, Value Innovation and Keep It Simple.
As Head of Service, you will also benefit from; Health Cash Plan, Cycle to Work Scheme, Employee Discount, Value Awards, 24 days holiday + BH
Head of Service Responsibilities:
• Attainment of monthly, annual revenue, profit margin, and growth targets. • Develop and execute a 5-year business plan for profitable growth in service and aftersales. • Negotiate and manage contracts with internal teams and external stakeholders to secure favourable terms for the business. • Manage lean process to improve quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations and improved performance measures.• Ensure compliance with standards for cost control, margin management, waste reduction, quality, SHEQ and complete and on-time delivery at the lowest possible cost.• Travel – as part of this role there will be occasional travel across the UK, Ireland Germany and France, destinations which may require occasional early starts and late finishes.
Head of Service Skills & Experience Required:
• Experience in a senior management role including responsibility for management of an entire function.• Management experience within a manufacturing, and contracting environment.• Proven success in driving change in commercial approach, margin control, operational excellence, cost reduction and labour utilisation.• Well-developed analytical skills including budgeting, financial reporting, and management of variances.• Proven project management skills.• Knowledge of Health & Safety practices, F Gas, regulations, building regulations, procedures, and regulations.
Interested?To be considered for this Head of Service opportunity or for more information, submit your CV to Ellie Taylor at Rubicon by applying directly to this advert.Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word. If sent as PDF it will cause delays.
