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This company canboast a friendly and close-knit teamwith a great dynamic, they are looking for someone to add value and build their customer base, the position offers lots of variety as you'll be looking after a wide range of market sectors.
The main purpose of theCustomer Co-ordinator will be to build and develop relationships with your given customers in order to maintain the highest levels of customer satisfaction. You will be the main contact for around 20 customers ranging from small to large, delivering excellent service is paramount to this role.
This position isoffice basedworking Monday to Friday 7:30am - 4pm with anearly finish at 1:30pm on Friday
You must be able to commute to the officeMonday to Friday.
Benefits for the successfulCustomer Co-ordinator:
- Free parking & modern new offices
- Early finishon a Friday
- Holiday bookable by the hour
- Voucher incentive raffles
- Birthday voucher
- Managing customer accounts throughoutentire productionsprocess form start to finish
- Project management
- Upselling
- Produce labour costings and quotations
- Accurately loading sales orders into the system
- Hosting customer meetings on and off site
- Conducting contract reviews with other internal departments
- Talking to your customers about other potential business
- Provide information and support regarding our services
- Keeping accurate records of actions and correspondence
- Previous experience within the manufacturing industry essential
- Previous experience within customer service or sales essential
- Strong IT and communication skills are essential
- Process driven
- Inquisitive nature, desire to understand full processes and learn how products are made
- Ability to manage situations with customers using diplomacy and tact
- Confident speaking with customers on the phone
If you are an organized and forward thinking person looking for the next step in your career please apply now and Yasmin will discuss in more detail.
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