Service Coordinator

Service Coordinator

Poole

25,000 - 30,000

Join a fast growing businessthat values attention to detail and proactive thinking. As a Service Coordinator, you'll ensure engineers are well-supported and customer needs are met with precision and care.

Key Responsibilities:

• Engineer Scheduling: Plan and assign daily workloads, ensuring engineers are equipped and PPMs are scheduled at least 3 months in advance within SLA requirements.
• Fault Management: Prioritise and assign fault callouts, ensuring quick and effective responses.
• Stock & Orders: Order necessary equipment and parts, maintaining stock levels and project requirements.
• CRM Management: Process job updates, ensure accuracy, and cost jobs through the CRM system.
• Client Communication: Handle Alarm Receiving Centre (ARC) reports, customer calls, and aftercare maintenance agreements.
• Team Collaboration: Assist the Senior Coordinator and Service Manager, provide support to other teams, and contribute to continuous improvement initiatives.
• Compliance & Reporting: Maintain adherence to NSI standards and document all service activities effectively.

What Our Client is Looking For:

Essential Skills & Experience

• Proven customer service experience with excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and confidence with CRM systems (e.g., Joblogic, Cash4Windows).
• Exceptional attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment.
• Strong organisational and prioritisation skills.

Desirable

• Previous experience in a coordination role within the Fire & Security industry.
• Familiarity with CRM systems and industry-specific workflows.