HGV Service Advisor

HGV Service Advisor needed

Poole

Our client, a family-run truck sales and servicing company , is seeking for a Service Advisor to join their team.

The ideal candidate will be acting as a central point of contact for our clients, you will provide relevant, accurate and timely information through each stage of our Service Core Process, ensuring that our customer expectations are met and exceeded.

Role: HGV Service Advisor

Hours: Monday to Friday, 8.00am to 6.00pm or 7.00am to 5.00pm with ½ an hour unpaid lunch. Every third Saturday 8.00am to 12noon

Location: Poole

Key Responsibilities:

• Understand and adhere to Service Core Process as set by the Brand and Company
• To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
• Inform customer of outstanding recall campaigns and arrange for work to be completed
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
• To promote additional workshop services/repairs where applicable
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach.

Requirements:

• a proven experience in a Senior Service role with a dealership (car or commercial)
• we are looking for someone pro-active
• excellent communications skills
• enthusiastic and a dynamic personality

Benefits:

• 20 days holiday plus eight bank holidays
• holiday increases with time served
• nest pension scheme

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