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2nd Line Support Engineer

Red King Resourcing
Posted 7 days ago, valid for 20 hours
Location

Port Talbot, West Glamorgan SA12 9AJ

Salary

£125 - £130 per day

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position available is for a 2nd Line Support Engineer located in Port Talbot, Wales.
  • This is a three-month contract role, offering a daily rate between £125.00 and £130.00.
  • Candidates should have proven experience in 2nd line or technical support, ideally with a strong understanding of Windows, macOS, and Linux environments.
  • Key responsibilities include troubleshooting complex hardware and software issues, responding to escalated technical problems, and collaborating with the 1st Line team.
  • Excellent communication and problem-solving skills are essential for this role.

2nd Line Support Engineer

Location: Wales, Port Talbot

Inside IR35 Contract / 3 Months

£125.00 to £130.00 per day

We are looking for a skilled and motivated 2nd Line Support Engineer to join our dynamic IT support team. In this role, you will provide technical assistance to end-users, troubleshoot complex hardware and software issues, and collaborate with other teams to ensure smooth IT operations.

Key Responsibilities:

  • Respond to escalated technical issues and resolve within SLA.

  • Troubleshoot network, server, and software issues.

  • Work closely with the 1st Line team for effective issue resolution.

  • Document and maintain knowledge base articles.

  • Provide proactive support and identify areas for improvement.

Requirements:

  • Proven experience in 2nd line or technical support.

  • Strong understanding of Windows, macOS, and Linux environments.

  • Experience with Active Directory, Exchange, and networking.

  • Excellent communication and problem-solving skills.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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