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- Hybrid working – 2 days remote after probation
- 6% pension contribution
- Employee car scheme – Drive a fully insured brand new car for just £200/month (you can add family members also)
- Gym memberships & well-being hours
- 25-30 days holiday (based on service)
- Enhanced maternity, paternity & premature baby leave
- Learning & development opportunities
- Plus many more amazing benefits
- Acting as the main point of contact for assigned accounts, ensuring excellent client management
- Assisting customers with enquiries via email & phone
- Managing business customer relationships and strengthening key accounts
- Handling enquiries from start to finish and providing tailored solutions
- Resolving complaints where required and ensuring a positive outcome
- Liaising with third parties & internal teams to support client needs
- Completing high volumes of administrative tasks related to account management
- Previous experience in an Account Manager role or telephone-based customer service/call centre experience
- Ability to manage multiple client accounts and meet deadlines
- Strong communication, negotiation, and relationship management skills
- Excellent multitasking and organisational abilities
- Strong administrative skills with attention to detail
- Proficiency in Microsoft Office (Excel & Outlook)
