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JOB TITLE: On-Site Technical Analyst
SALARY: £28,000 - £30,000 per annum plus £4k car allowance
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
LOCATION: South of England – mainly covering Portsmouth & Stonehenge
COMMUTABLE LOCATIONS: Portsmouth, Southamptom, Winchester, Worthing, Basingstoke, Bath, Swindon
JOB SPECIFICATION: On-site Technical Analyst
This role is covering the whole of the South of the UK on a couple of our contracts, working as the first point of contact for all incidents and requests. You will be dealing with all call up related issues from our customers and also acting as a stand-alone helpdesk analyst for all phone and email requests.
Your main duties will be the following: On-site Technical Analyst
- Being the first point of contact and dealing with all customer walk-ups for any IT related issues that occur on site.
- Logging all customer incidents and requests via our ticket system and resolving problems in line with service level agreements.
- Taking full ownership of all other helpdesk technical incidents received by phone or email.
REQUIREMENTS: On-site Technical Analyst
- You will have at least 12 months experience within a technical role, specifically on a helpdesk.
- As a stand-alone role, you will need to be competent and able to work with your own initiative to get resolutions to all technical queries on-site.
- Experience with an ITSM tools, Ivanti or Service Now.
KEYWORDS: On-site Technical Support, On-site Technical Analyst, 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools
