Head of Operations

Head of Operations – Competitive Salary – Portsmouth, PO1

The Role

Are you an experienced operations manager with a knack for driving performance through data? Do you thrive on building strong teams and improving processes to meet strategic business goals? If so, we have an exciting opportunity for you.

We’re a tight-knit team of telemarketing experts, looking to appoint an experienced and highly motivated Head of Operations to our growing team.

You will play a key role in optimising our department's performance, increasing client retention, and identifying new opportunities to improve business direction.

This role involves managing a dynamic team, setting expectations, and supporting them through coaching and development while aligning their efforts with the company's strategic vision.

Key Responsibilities:

• Build and manage the renewal pipeline, ensuring team targets are met and assisting as needed.
• Monitor and take ownership of KPIs, using data insights to drive improvements and initiatives.
• Align operational activities with company strategy and long-term goals.
• Provide clear team communication, fostering a culture of accountability, trust and self-sufficiency.
• Deliver training, coaching, and development plans, mentoring the team for growth.
• Ensure excellent client communication and establish strong partnerships, focusing on growth accounts.
• Oversee process optimisation, data-driven decision-making, and lead innovation across management processes.
• Other assigned duties.

The Company

We’re a tight-knit team of Telemarketing experts. Passionate about results, we thrive on helping our clients hit their targets. Whether we’re generating Leads & Appointments, carrying out Market Research, cleansing data, promoting events & webinars or simply showing customers some extra TLC, we approach each client’s telemarketing campaign with care and attention… shaping campaigns that deliver results.

The Person

• Proven experience in operations management and team leadership.
• Strong data-driven decision-making skills.
• Excellent communication and leadership abilities.
• Experience in process optimisation and client relationship management.
• A proactive approach to identifying business improvement opportunities.
• A strategic mindset and ability to think critically.