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Location: PortsmouthDepartment: AftersalesReports To: Head of BusinessSalary: £60,000.00 – £80,000.00 per annumAre you an experienced Aftersales Manager with a passion for delivering exceptional customer service and driving business success? If so, we have the perfect opportunity for you!About the Role:As the Aftersales Manager, you will be responsible for achieving parts and service volumes while meeting profit objectives. You’ll lead, motivate, and develop a skilled aftersales team to deliver the highest standards of customer satisfaction. This role demands a strategic thinker with exceptional leadership qualities and a proactive approach to business growth.Key Responsibilities:
- Lead, coach, and manage the Service and Parts teams to maintain exceptional performance standards.
- Recruit and onboard team members, ensuring alignment with organizational goals.
- Maintain and enhance customer service standards, ensuring adherence to satisfaction indicators.
- Monitor servicing requirements and key operational controls such as labour efficiency, sales, and cost of sales.
- Implement effective stock control and warehouse management practices in line with manufacturer standards.
- Identify and execute commercial opportunities through market-focused campaigns.
- Regularly analyze customer needs and competitor activity to ensure targeted marketing.
- Ensure compliance with brand standards and service processes, delivering consistency across operations.
- Promote a collaborative environment by engaging with other departments to drive business development.
- Ensure compliance with Health and Safety requirements, fostering a safe working environment.
- Passion for delivering outstanding customer satisfaction.
- Strong organizational and planning skills.
- High levels of energy, enthusiasm, and a positive attitude.
- Strong literacy, numeracy, and IT skills.
- In-depth knowledge of departmental KPIs and operations.
- Smart and professional appearance.
- A full UK driving license.
- Proven experience as an Aftersales Manager.
- Competitive salary of £60,000.00 – £80,000.00 per annum.
- A challenging, rewarding role within a dynamic team.
- Opportunities to grow and develop your career.
- A supportive and collaborative working environment.
