Credit Control Officer

Credit Control Officer

Reporting to the Accounts Receivable Team Leader the main responsibilities of the role are to ensure that income billed to customers through the sundry debtor ledger is collected on a timely basis and that queries are pursued and monitored to ensure prompt resolution.

Salary: 14.19 per hour

Shift Pattern/ Hours: Monday to Friday, 08:30 am to 17:00

Contract Length: 6 Months

Location: Portsmouth

What you will be responsible for:

• In the role you will be ensuring that outstanding monies owed to PCC from our external customers are paid on time and to agreed payment terms
• You will pursue and monitor customer queries to make certain they are resolved as promptly as possible. This may involve liaising with other Council teams as well as external customers.
• You will have your own area of accounts to manage and this will involve monitoring aged debt reports and telephoning and corresponding with customers to maximise the collection of payment for current and overdue bills.
• At times you will need to negotiate and make recommendations on how best to recover or manage outstanding debts.
• You will need to accurately record the customer billing information onto the computerised recording system.
• Taking payment over the telephone.
• Producing monthly reports.

What you will bring with you:

• Experience in credit control and collections work.
• An up to date working knowledge of credit control and collections is essential An understanding of financial billing and invoicing procedures is essential
• To have basic accounting skills and the ability to reconcile customer accounts
• To have experience with accounts receivable packages; knowledge of Oracle accounts receivable would be an advantage
• Strong negotiation skills and the ability to resolve challenging or difficult cases is essential to ensure the best possible outcome for PCC and the customer
• To be willing to work in the best interest of the team and develop your role within the team

If you would like to apply for this role, please contact Melissa Gourlin at (phone number removed)

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.