- Collecting outstanding money from customers, ensuring payments are made on time and in accordance with agreed terms
- Liaising with customers and responding to queries to make sure they are resolved in a timely manner
- Managing your own ledger to recover debts owed
- Setting up payment plans
- Allocation of payments
- Making recommendations on how best to manage outstanding debts
- Producing monthly reports
- Previous experience in a similar role, such as Credit Controller / Credit Control Officer / Sales Ledger Clerk / Collections Clerk / Collections Administrator / Credit Supervisor / Recoveries Agent / Collections Agent / Debt Collection Agent
- Confidence in dealing with customers via phone and email, maintaining professionalism at all times
- Comfortable learning new IT software
- Hybrid working (3 days in office per week, after initial training period)
- Flexible working
- Great transport links
- Quick-start assignment