Call Handler

A great opportunity has become available for a reliable and skilled Call Handlerto join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth, you will join them on a full-time, permanentbasis, and in return, you will receive a competitive salary of £25,480 and excellent benefits.

Our client is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.

With a focus on delivering exceptional service to their clients and customers, the Call Handlerposition is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

Company values

Our client take pride in everything they do - Which means they expect all their employees to:

• Present a professional appearance at all times
• Keep your work area safe, tidy and well organised
• Deliver a high standard of work at all times

They have Integrity, built-in

Company Benefits:

• 31 days annual leave rising to 36 days with length of service (including bank holidays)
• A flexible scheme to buy or sell up to 5 days of annual leave per year
• Company sick pay after 12 months length of service/after probation
• Life Insurance
• Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice
• Cycle to Work Scheme
• Discounted Gym Membership
• Employee recognition scheme
• Length of Service Rewards
• Childcare voucher scheme
• Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee)
• Employee Assistance Programme to support all staff
• Refer a Friend scheme

Key responsibilities as the Call Handlerwill be:

• To receive repair appointments over the telephone, schedule and book appointments to available appointment slots, record accurate, timely and valuable repair appointment information into our job management systems and PCC’s Repairs and Property database. You will also communicate with our Direct Operatives and Subcontractors, sending them to jobs and taking accurate and valuable job completion information when repairs have been completed.

What the company are looking for in their Call Handler:

• A professional and courteous telephone manner at all times irrespective of the situation and escalate to your supervisor for support if required.
• Able to deal with lots of activity, remain focused on the call/appointment you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
• Have good computer skills in MS Office and be comfortable and a quick learner in using job management systems.
• Have good typing skills and be able to record information straight into the job management systems.
• Be able to take direction from your line manager /supervisor and provide updates and feedback regarding instructions given.
• Be a team player, flexible in your working hours to support the delivery of the service, reliable and dependable.
• Basic knowledge of building maintenance trades. (Desirable)
• Good understanding of the Geographical Portsmouth City. (Desirable)
• Experience of working in a Repairs and Maintenance call centre or any other call centre environment.(Desirable)
• GCSE or Equivalent Qualification in Maths and English.

If you feel you have the skills and experience to become our clients Call Handler then please click "apply" now - We’d love to hear from you!

The company is an Equal Opportunities employer and a member of the Disability Confident Scheme. They are also a member of the Hampshire Construction Training Association.