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- Assist customers with various enquiries via email and on the telephone
- Managing business customer relationships
- Handle general customer communication from the initial point of contact through to completion
- Manage complaints where required
- Liaising with third parties and internal departments to support each customer enquiry
- Transfer calls to relevant departments
- Complete lots of administrative tasks
- Previous telephone based customer service experience ideally
- Strong communication skills and experience
- Ability to work under pressures
- Good administration skills and experience
- Ability to multi task and organise your workload
- Have the ability to multitask and spin lots of plates whilst working to deadlines.
- Good knowledge of Microsoft Office, particularly Excel and Outlook
