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Customer Service Executive

Dynamite Recruitment Solutions Ltd
Posted a day ago, valid for 23 days
Location

Portsmouth, Hampshire PO2 9JY

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Executive position offers a hybrid working model, requiring 2 days at home and 3 days in the office in Portsmouth.
  • The salary for this role is £23,500, with an opportunity to earn an additional 5% and includes fantastic benefits such as a 6% pension contribution and gym memberships.
  • Candidates should have previous experience managing customers over the phone or in a call center environment, ideally with a background in insurance or financial services.
  • The role involves managing customer inquiries via email and phone, making quick decisions, and handling multiple tasks efficiently.
  • The position requires flexibility in working hours, with a total of 37.5 hours per week from Monday to Friday.
Customer Service Executive - Hybrid working  Hybrid working: This position will allow you to work 2 days at home and 3 days in the offices. Location: Portsmouth Salary: £23500 plus an opportunity to earn an additional 5%   Plus, Fantastic benefits which include the following: Hybrid working Pension - 6% contribution  Employee car scheme  Well-being hours  Employee car scheme  Gym memberships  Car schemes  Holiday of between 25 and 30 days dependent on level of service  Enhanced maternity Private medical insurance, paternity and premature baby leave  Learning hours And several more    Hours: Monday – Friday, 37.5 hours  (you will need to be flexible between the hours of 8AM and 6PM) As a Customer Service Executive you will work within a specialist department to manage customers via email and on the telephone with their needs . Key duties will also include:
  • You will be speaking to customers on the phone and via email
  • You will also work with third-party suppliers to provide a seamless service for the customer
  • You will assist the customer from the first notification of an incident through to completion and anything in between
  • You will take accurate information from the customer whilst processing the details onto the system
  • You will need to be able to make fast decisions on who is at fault and document this with accuracy
  • You will manage multiple inboxes whilst taking calls and need to be able to prioritise
  • You will also need to be able to take down high volumes of information quickly and accurately and manage your time effectively to chase repairs and complete tasks between calls.
  • The quality of the calls you make are paramount to the business. You need to take ownership of a problem, using your initiative and seeing it through to the end. 
The ideal Customer Service Executive will have/be:
  • Previous experience of managing customers on the telephone or in a call centre environment
  • Will have ideally worked in insurance, financial services, accident management, car dealerships, garages or anything similar although this isn’t essential
  • Will have the ability to multitask
  • Will be well organised
  • Will have the ability to take down information quickly and with accuracy
  • Will be fully competent in using Microsoft Word and Excel
  • Will have excellent attention to detail
  • Will enjoy being busy
To be considered for this position please submit your CV asap

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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