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Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Customer Service Administrator to join them on a permanent basis.
In this diverse and fast-paced role, you will be a key point of contact for customers and business partners, ensuring a smooth and efficient experience is delivered for all. You will handle enquiries, process admin and system access requests, and provide support to the team.
The ideal candidate will have:
* We are seeking a professional candidate with strong experience in customer service.* Understanding of dealing empathetically with customers.* Positive, diligent, and determined mindset with a drive to succeed and develop.* Experience within a high-volume, results-focused customer service environment.* Experience operating within a regulated industry.
What you'll be doing:
* Respond to customer enquiries via phone, email, and other channels in a professional and timely manner.* Process customer information efficiently.* Maintain and update customer records accurately. * Work with internal teams to resolve and escalate customer issues.* Assist in the preparation of reports and documentation as required.* Handle administrative tasks, such as data entry, and office support.
Skills Required:
* Previous experience in a customer service or administrative role.* Strong communication skills with the ability to build positive relationships with customers and colleagues.* Excellent organisational skills and attention to detail.* Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with databases or CRM systems.* Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
Salary & Benefits:
* Salary will be £25,000. * 24 days holiday per year (increasing with service). * Birthday day off.* Company pension scheme.* Excellent Health & Wellbeing programs for all employees. * Training, Career & Personal Development.* State of the Art Offices.* Employee Assistance Program.* Perk Box with access to lots of discounts and perks.* This role will be based at our clients' state of the art offices 5 days per week.
