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Our client is a fast-growing business, looking to expand their existing team. With opportunities for personal development and job satisfaction; where you are treated as an individual and will be both noticed and rewarded for hard work. You will enjoy working as part of a friendly team, be confident speaking to customers over the phone and able to manage multiple tasks effectively.
Main Duties
- Inbound/outbound customer service calls
- Handling general enquiries, returns and complaints
- Corresponding with customers over the phone via telephone and emails
- Identify a customer needs and deal with them in a timely manner in accordance with our Service level agreement
- Dealing with after sale queries and issues
- Managing all admin from beginning to end relating to the customer communication
- Data entry into the in-house system
Knowledge and Skills
- Call centre or non-customer-facing customer service experience essential
- An excellent telephone manner and clear communication skills, must be both written and verbal.
- Ability to achieve the best outcome for the customer when faced with obstacles
- Able to work in a fast-paced contact centre environment
- Team player, organised and strong attention to detail.
Salary and Benefits
- £22.5K
- 9.00am – 5.00pm – 37.5 hours
- On Site Parking
- Company Pension
- Free refreshments
- 20 days holiday plus bank holidays
- Supportive management and colleagues
- Excellent working environment
