- Proactively answering customer enquiries via either the telephone, email or online chat/portal
- Providing comprehensive information regarding products and services
- Proactively leverage warm leads or sales opportunities with existing clients to sell further services or products too them
- Building strong working relationships with customers, ensuring the highest level of professionalism is maintained at all times
- Proven experience within a similar role, working within a fast-paced environment
- High-level communication and networking skills.
- A passion for customer interactions
- The ability to leverage sales opportunities
- Excellent interpersonal skills.
- Ability to work well under pressure.