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- Location: Portsmouth
- Job Type: Full-time
- Salary: £25,000
We are seeking a Customer Service Advisor to serve as the first point of contact for our customers, providing exceptional service and establishing strong relationships. This role involves managing day-to-day enquiries for our van operation, arranging effective waste solutions, and proactively seeking opportunities to upsell. The ideal candidate will have excellent organisational skills, strong communication abilities, and experience with online booking systems.
Day-to-day of the role:- Respond to customer queries across all channels in a friendly and courteous manner, meeting Contact Centre targets.
- Utilise questioning and listening skills to understand each customer’s query and resolve it efficiently, investigating further when necessary.
- Identify the most suitable waste solution, accurately capturing all relevant details in the system and processing payments as required.
- Handle customer complaints professionally, adhering to the company’s procedures and escalating where appropriate.
- Proactively upsell DS packages to customers, highlighting promotions and benefits.
- Manage BS inboxes, web enquiries, and book collections received via email, responding appropriately.
- Provide accurate quotes for HTC clearances by assessing waste volume and weight.
- Take ownership of personal performance, maintaining awareness of performance against targets.
- Maintain customer satisfaction records through surveys, feedback, and commendations.
- Register and manage HIPPOTRADE members, ensuring they understand and meet the benefits and requirements.
- Adhere to DPA and compliance regulations, maintaining discretion at all times.
- Support other departments within the business as requested and assist in training new employees.
- Excellent organisational and communication skills.
- Experience using online booking systems.
- Ability to work flexibly and meet deadlines.
- Good understanding of Excel is advantageous.
- Strong problem-solving skills and ability to handle complaints effectively.
- Opportunities for professional growth and development.
- Supportive and dynamic work environment.
To apply for this Customer Service Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
