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Customer Service AdministratorThis is a 12 month Fixed term contractPortsmouth£25000 plus a 5 % bonus- Pro rataPlus fantastic benefits which will include the following Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices Location :PortsmouthSalary : £25000 plus an opportunity to earn an additional 5% Plus Fantastic benefits which include the following :Hybrid working Pension - up to 15% contribution Employee car scheme well being hours Employee car scheme Gym memberships Car schemes Holiday of between 25 and 30 days dependent on level of service Enhanced maternity , paternity and premature baby leave Learning hoursAnd several more Hours :Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm Dynamite Recruitment are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor to join the business.This is a varied position where 80% of your enquiries will be email led the other 20% will be telephone based and no two enquiries will be the same . As a Customer Service Administrator you will be responsible for - Assist customers with various enquiries via email and on the telephone
- Managing business customer relationships
- Handle general customer communication from the initial point of contact through to completion
- Manage complaints where required
- Liaising with third parties and internal departments to support each customer enquiry
- Transfer calls to relevant departments
- Complete lots of administrative tasks
Experience required - Previous telephone based customer service experience ideally
- Strong communication skills and experience
- Ability to work under pressures
- Good administration skills and experience
- Ability to multi task and organise your workload
- Have the ability to multitask and spin lots of plates whilst working to deadlines.
- Good knowledge of Microsoft Office, particularly Excel and Outlook
If this sounds like your next role, please get in touch with Fran Curtis at Dynamite Recruitment on INDE
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