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- Supporting with a high volume of written/email enquiries, as well as some telephone based needs.
- Managing business customer relationships.
- Handle general customer communication from the initial point of contact through to completion.
- Manage complaints where required.
- Liaising with third parties and internal departments to support each customer enquiry.
- Transfer calls to relevant departments.
- Administrative support and duties.Â
- Previous telephone-based customer service experience ideally.
- Strong communication skills and experience.
- Ability to work under pressures.
- Good administration skills and experience.
- Ability to multitask and organise your workload.
- Have the ability to multitask and spin lots of plates whilst working to deadlines.
- Good knowledge of Microsoft Office, particularly Excel and Outlook.
