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- Provide administrative and customer service support across multiple departments.
- Manage communication with customers via phone and email, providing high-level customer service.
- Liaise with service and repair centres, body shops, and mobile repairers.
- Schedule vehicles for MOTs, services, and repairs.
- Process and input important data with accuracy.
- Handle a busy inbox, prioritizing emails, and meeting deadlines.
- Chase updates from garages on vehicle status and manage customer expectations.
- Complete high volumes of administration tasks, including updating spreadsheets, managing booking systems, producing legal certificates, and maintaining accurate client records.
- Previous experience in customer service and administration, managing both phone and email communication.
- Strong multitasking abilities and the capacity to stay organized in a busy environment.
- Exceptional attention to detail and the ability to quickly capture information with accuracy.
- Proficiency in using Microsoft Word and Excel.
- Excellent administration skills and a passion for staying busy.
