Hardware Engineer

Job Title: Hardware Engineer

Location: UK-Remote, Fully Flexible (Travel Involved, must hold full valid drivers licence and own car)

Salary: £39,000 - £44,000

Overview:

Responsible for the day-to-day support of the customer's physical infrastructure. Triage and resolution of customer faults within the specified SLA, replacing physical components as required. Support the server team with systems administration.

Responsibilities:

1. Ticket Management + customer servicePick up and take ownership of customer tickets, complying to the ticketing processesTriage and resolve, either individually, with the support of or supporting the wider teamMeet or exceed the customer SLAEffective communication to the customer and within the team

2. InfrastructureA thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual layers

Multi-vendor hardware experience (e.g. HPE, Dell, Oracle, Pure)A thorough understanding of troubleshooting, repairing, replacing, installing and configuring infrastructure hardware and componentsMonitoring and identifying issues, owning through to resolution whilst working with the wider team when requiredProactively identifying improvements for the infrastructure configurationUnderstand and adhere to customer policies and procedures for site accessCognisant of all health and safety requirements when active in datacentres, data rooms and customer locationsBasic experience of managing customer datacentres

3. Operating systems and software configurationA basic understanding of multiple operating systems, to aid hardware fault triageDevelop a greater understanding of multiple operating systems to be able to assist the server team.An in-depth understanding of firmware, maintaining and updating the hardware to the latest levels

4. Security Knowledge of the potential threats to IT environments from internal and external influences, weak adherence to security protocols and human error

5. Change control

Complete understanding of the reasons underpinning change control, adhering to all required processesImplement and execute CRQs, as required and per process

6. Asset ManagementMaintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up to date

7. DocumentationKeep documentation up to dateAble to write new documentation when new hardware is installed implemented and tested.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.