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- Remote or hybrid considered
- Delivering software solutions in the pensions / financial services sector
- Established and well respected award winning company
- Provide pensions subject matter expertise on challenging and complex problems.
- Keep up to date with all regulatory changes and requirements
- Provide operational knowledge support to the project team (Business Analysts, Testers & Developers) to determine, implement and test requirements.
- Produce business requirements that meet the needs of a varied client base.
- Provide systems training to external pension providers and to internal stakeholders
- Provide business process mapping support.
- Assist with issue resolution and client support.
- Provide pension and system knowledge and expertise. Ensure user guides, process documents and training materials are up to date, adding to and building up a knowledge repository.
- Assist with system testing and contribute to the product roadmap.
- Work with customers directly to understand their requirements, and help to translate them into formal software change documents.
- Work with Product Owners and Project Managers to formalise functional requirements.
- Work with development and testing teams to help ensure functional changes meet business needs whilst utilising core product features.
- Calm and positive under pressure and happy to take the lead in challenging times
- Self-motivated approach to professional and personal development
- Enthusiastic, positive, and flexible approach to work
- Able to organise workloads, prioritise and meet deadlines
- Strong communication skills, both written and verbal - comfortable in a customer facing role
- Able to think logically with good problem-solving skills
- Have at least 5 years Defined Contribution pension experience, ideally in a SIPP/SASS environment
- Experience of working within a change environment
