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Main Duties
•Process customer orders that have been received online in an accurate and timely manner.
•Review customer orders for accuracy and completeness .
•Managing out of stock items/orders and liaising with customers.
•Reviewing customer payments to ensure they meet our payment security criteria
•Coordinate with warehouse staff to ensure orders are fulfilled and shipped
•Answering questions about order status, shipment schedules, and product information to help resolve customer concerns
•Update and manage reports relating to order confirmations
•Communicating with suppliers or manufacturers to obtain product information or status updates on orders
Skills and Knowledge
•Good computer skills
•Excellent attention to detail
•Ability to work effectively under pressure
•Ability to work on own initiative, but also work well within the team
•Excellent communication and presentation skills are a must.
•Organised, accurate, methodical and ability to work to tight deadlines.
•Capability to multitask
•Excellent customer service skills and telephone manner
•Good administrative skills
•Helpful & positive attitude in a busy environment
•Willingness to learn and Develop
•Ability to resolve challenges promptly & correctly.
Salary and Benefits
•£22.5K increasing to £24K
•Temp to Perm
•Long term opportunities and career development.
•Supportive management and colleagues.
•Fun, social, vibrant team environment.
•On site car parking.
•Free refreshments.
