Team Leader

Team Leader – Competitive Salary – Portsmouth, PO1

The Role

Are you a strong communicator with a proven track record in meeting performance targets? Do you excel at managing teams and delivering high-quality client experiences? If so, 4Marketing is looking for a Team Leader to join their team.

In this role, you will lead your team to deliver outstanding client outcomes while meeting and exceeding renewal and KPI targets. Your focus will be on ensuring campaigns run smoothly, maintaining excellent client relationships, and fostering a collaborative team environment.

You will also take ownership of team development, ensuring high standards in training, coaching, and personal progression. This role requires a proactive approach to problem-solving and an ability to drive positive results for both clients and the business.

If this sounds like the next step in your career, we’d love to hear from you.

Key Responsibilities:

Performance:

• Build and manage a renewal pipeline, ensuring consistent client contact.
• Take ownership of team KPIs and renewal targets.

People Management:

• Motivate and support team members through regular communication and feedback.
• Deliver tailored training and coaching sessions to support personal development.
• Build strong client partnerships, ensuring regular and effective communication.

Process Management:

• Adhere to and enforce company policies and procedures.
• Monitor and maintain high standards across all processes.
• Resolve and minimise escalations, both internally and with clients.

Client Development:

• Shape campaigns to exceed performance expectations.
• Monitor campaign progress and implement solutions for improvement where needed.

The Company

We’re a tight-knit team of Telemarketing experts. Passionate about results, we thrive on helping our clients hit their targets. Whether we’re generating Leads & Appointments, carrying out Market Research, cleansing data, promoting events & webinars or simply showing customers some extra TLC, we approach each client’s telemarketing campaign with care and attention… shaping campaigns that deliver results.

The Person

We’re looking for someone who:

• Has experience managing teams and achieving performance targets.
• Thrives in a fast-paced, client-focused environment.
• Demonstrates strong communication and interpersonal skills.
• Shows initiative, motivation, and a positive, solution-driven attitude.
• Is committed to their personal development and progression.