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IT Application Support Engineer
Location: PortsmouthSalary: Up to £35,000Work Schedule: 5 days a week, on-site
Role Overview:
Join a fast-paced logistics environment as an IT Application Support Engineer. In this role, you'll ensure the smooth operation of critical business applications, supporting warehousing, transportation, and inventory management systems. You'll collaborate with cross-functional teams, troubleshoot issues, and work on system optimisations to enhance operational efficiency.
Key Responsibilities:
- Application Support: Serve as the first point of contact for resolving application-related issues within core logistics systems like WMS, TMS, and ERP platforms.
- System Maintenance: Manage configurations, apply updates, and perform system tuning to ensure reliability and security.
- User Support: Provide hands-on assistance and training to operational teams, enabling them to effectively use logistics applications.
- Collaboration: Work with internal teams and external vendors to implement system improvements and new features.
- Monitoring: Track application performance, pre-emptively address potential bottlenecks, and generate performance reports.
- Documentation: Maintain detailed records of incidents, system changes, and compliance measures.
What You'll Need:
- A degree in Computer Science, IT, or equivalent experience.
- Proven experience in IT application support, preferably in the logistics or supply chain industry.
- Knowledge of software such as WMS, TMS, or ERP systems.
- Strong understanding of databases (SQL), operating systems, and monitoring tools.
- Familiarity with ITIL practices for incident and change management.
- Excellent communication skills and the ability to collaborate effectively across departments.
Preferred Skills:
- Experience with cloud platforms like AWS or Azure.
- Basic programming or scripting knowledge (e.g., Python, PowerShell).
- Understanding of integrations such as APIs or EDI for logistics applications.
Why Apply?
- 22 days holiday plus bank holidays (rising to 25 days with service).
- 4% company pension contribution.
- Access to a healthcare scheme.
- Cycle-to-Work and computer discount schemes.
- Employee assistance program.
- Death in service benefit.
- Free EV car charging (available from Q1 2025).
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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