Housing Officer - Portsmouth

Job title: Housing Officer
Location: Portsmouth
Contract type: Permanent
Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)
Salary: 28,000.00 - 35,000.00? p?er annum

The Housing Officer is responsible for providing direct support and management to Service Users within an allocated location. Working to an assigned own case load, conducting welfare visits and property. Inspection, the Housing Officer maintains accurate records, keeps systems up to date and adheres to
company procedures.

Procedures
Supporting the Service User (SU)

• Manage a caseload of around (Apply online only) Service Users
• Attend dispersal and conduct induction of SU into property.
• Signpost as necessary to doctors, shops, support agencies, etc.
• Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
• Ensure SU's are Moved On no later than the last date of payments to CSM.
• Arrange initial transport of SU's to their accommodation or any relocation as required.
• Ensure that health and safety of SU's are always maintained.
• Complete BI weekly welfare checks of the SU's.

Managing a property portfolio

• Effect appropriate maintenance of properties
• Conduct monthly inspections and report defects as required.
• Ensure all items within property are replaced /repaired as required in line with inventory procedure.
• Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management.
• Prepare property for re-occupation after SU's move on
• Ensure terminated properties are effectively prepared for hand back to landlord.
• Effect minor property repairs if necessary
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures.
• Ensure stores are maintained in line with purchasing procedure.

Connect and Collaborate

• Work closely with your line manager and team members
• Collaborate with others, attending meetings as required.
• Supporting team members and provide on-the-job training.
• Provide cover for other staff as agreed by line manager.
• Helping/providing cover for other team members as required
• 24-hour availability during any significant emergency

Responsive

• Keep up to date with all written and verbal communications (i.e., emails/messages/calls)
• Ensure all records are maintained and kept up to date according to company policies and procedures.
• Ensure appropriate property certification documentation is produced and recorded.
• Liaise closely with SU's, line manager, team members and other staff.
• Assist in the local stakeholder involvement process by attending meetings as required.
• Liaise with local support agencies to ensure relationships are maintained.

Talented

• Monitor own work levels, progress, and development in the role.
• Undertake all core learning and development programmes as required.
• Undertake relevant learning according to agreed Personal Development Plan

• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme