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Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Claims Adviser to join them on a permanent basis.
In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.
The ideal candidate will have:
- Experience in pet insurance; or travel, motor, or personal accident claims or similar products would be desirable but not essential.
- We are seeking an experienced, professional, and diligent claims professional who has a strong understanding of customer service.
- Understanding of dealing empathetically with customers.
- Positive, diligent, and determined mindset with a drive to succeed and develop.
- Experience within a high-volume, results-focused customer service environment.
- Experience operating within a regulated industry.
What you'll be doing:
* Investigations and gathering evidence to assess claims and determine liability.
* Negotiating settlements and empathetically dealing with claimants.
* Making recommendations to insurers & liaising with claimants, clients, and third parties.
* Adhere to SLAs and support in data analysis and reporting.
* Maintaining positive internal and external relationships.
Skills Required:
* Excellent communication skills.
* Ability to interpret and communicate terms and conditions
* Ability to deliver outcomes to consumers in a constructive way
* Strong investigative abilities
* Objective decision making
* Ability to negotiate with third parties
* A proactive, problem-solving approach and a positive attitude.
Salary & Benefits:
* Salary will be between 26,000 - 28,000 depending on experience.
* 24 days holiday per year (increasing with service).
* Birthday day off.
* Company pension scheme.
* Excellent Health & Wellbeing programs for all employees.
* Training, Career & Personal Development.
* State of the Art Offices.
* Employee Assistance Program.
* Perk Box with access to lots of discounts and perks.
* This role will be based at our clients' state of the art offices 5 days per week.
