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Pet Insurance Partner
Location: Lakeside, Portsmouth
Start Date: 6th January 2025
About the role
We are looking for people with a passion for animals to join our dynamic Service and Sales Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and helping with their queries.
We always aim to make pet insurance enjoyable and engaging. We offer excellent training and coaching in a supportive environment to help advance your professional career, all while having fun and making a difference in the lives of pet owners and their companions.
Role responsibilities
- Answering customer calls and queries
- Manage the customer through the lifecycle of their insurance policy
- Renewing customer policies and selling new ones
- Maintaining a consistent and energetic approach and building rapport with customers
- Contacting and dealing with customers via telephone and email updating details on the company system
- Dealing with customer complaints
- Admin duties
- Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims
- Production of customer, affinity, and veterinary correspondence
- Collating and posting of documents
About you
- Previous customer service experience - retail and hospitality experience is also welcome
- Resilience within a busy working environment
- Happy dealing with a variety of customers via the telephone
- Hard working and personable
- Willing to learn and be a team player
- Work well under pressure
Benefits:
- Collaborative and fast-paced work environment
- Competitive salary progression scheme
- 25 days annual leave plus Bank Holidays, with the option to purchase an additional three days
- Health Cash Plan
- Onsite free car parking & free shuttle bus from central Portsmouth locations to the office
- Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
- Employee discount and cashback scheme for shopping, dining, travel, and more
- Life Assurance (4x annual salary)
- Structured learning and development pathway
- Employee referral program
Hours Full Time 37.5 hours per week on a 3-week rotational shift pattern:
- Week 1: Monday to Friday 8am-4pm
- Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
- Week 3: Monday to Friday 12pm-8pm
- Please note – no holiday can be taken withing the first 4-6 weeks of training
