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Contract Administrator/Planner wanted for a main contractor
As the year is coming to a close and some sectors may be coming to a close for Christmas, we are very much up and running with a busy December ahead and some great opportunity's with some market leading clients.
Over at Skilled Careers we are currently recruiting for a number of Contract Administrators/Planners for a leading main contractor on their contract with a renown business in the gas industry based in the Potters Bar area.
Interviews to take place this week!
As an Contract Administrator/Planner your day to day will look like:
Managing the Client/Contract
- To manage client's expectations as per each individual contracts service level agreement
- To monitor and oversee all daily services ensuring they are allocated to relevant engineers
- To investigate service appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary
- To ensure monthly service programme is planned in for all contracts worked on
- To manage and maintain the service process and ensure it is carried out so that the client’s can follow their legal process
- To provide legal packs as and when required.
- Provide status and ad hoc reports against the service program for Clients and Contract Manager
- To ensure all service queries are managed in a professional manner by applying proper telephone etiquette in order to satisfy various customer situations
Other Duties:
- To manage engineers daily workload, ensuring engineers are in the correct locations with correct amount of daily work
- To update Servicesoft with correct job notes relating to queries
- To gather and communicate cancellations of daily work and allocate to call bank to action
- To be flexible and help out with other areas when colleagues are busy or absent
- General office administration duties including filing, faxing and photocopying
- Any other duties as and when required in order to meet the needs of the business
- To provide a daily report for following day service appointment for Call Bank
Collaboration:
- To serve as a focal point to communicate and resolve issues with other departments
- To meet with relevant manages to ensure effective communication for the smooth running of Contracts.
- Work with and collaborate with Contract Planners and Call Bank to provide effective communication and provide excellent customer service
- To communicate and check engineers work from the previous day to ensure all jobs are closed down
- Updating Client Portal as and when required.
Accountabilities:
- Prioritisation and time management of own work.
- Identifies areas for improvements and creates solutions and directive to resolve.
- Fully understands the processes for all Contracts KPI’s
- Manages and responds efficiently to Clients queries via email or telephone
About the Contract Administrator/Planner role:
Salary: Up to £28k per Annum
Location: Potters Bar
Hours: Full time position, 40 hours per week, Monday - Friday
If you are interested in joining a renown team, please apply to this Contract Administrator/Planner role now to be considered for this position, interviews can take place as quick as this week!
