- Undertake regular check ins with existing customers to ensure satisfaction levels remain high
- Upsell new telecoms products and services to existing customers
- Manage inbound calls from existing clients, attending to non-IT support related needs
- Manage territory of existing clients in answering any queries or dissatisfaction
- Support ad-hoc sales initiatives.
- Proven track record of success in account management
- Background in managing customers using telecoms products/services
- Experience owning the post-sales customers’ journey, including adoption and implementation to upsell
- Strong communication skills, with the ability to explain technical concepts clearly and concisely to various audiences, including executives
- Understanding of Telecoms/Networking (VOIP, Broadband, Ethernet, Mobile etc.)
- Excellent uncapped commission structure
- Private Health Insurance
- 3-month Personal Development Plans
- Regular company events and socials
- Mature, transparent environment with no micromanagement but support when needed