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2nd/3rd Line Engineer

Absolute Recruit
Posted 19 days ago, valid for 24 days
Location

Potters Bar, Hertfordshire EN6 1BZ, England

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position available is for a 2nd/3rd Line Support Analyst with a salary of up to £38,000 and excellent benefits.
  • This role is based in Potters Bar and requires solid experience in 2nd/3rd Line Support roles.
  • Candidates should possess recognized IT certifications and strong troubleshooting skills in areas such as Windows Server and cloud technologies.
  • The role involves mentoring 1st Line Engineers, resolving technical issues, and collaborating with third-party vendors.
  • The working arrangement is onsite five days a week, providing an opportunity to work in a dynamic environment.
  • 2nd/3rd Line Engineer
  • Up to £38,000 with excellent benefits
  • Dynamic environment
Join Our Team as a 2nd/3rd Line Support Analyst!A 2nd/3rd Line Engineer Support Analyst position has become available in a dynamic and forward-thinking environment! We are an expanding IT and Communications solutions provider based in Potters Bar, delivering bespoke services to businesses across the UK. Our expertise spans cloud computing, cybersecurity, network infrastructure, and unified communications.We are seeking a talented 2nd/3rd Line Support Analyst to join our dedicated Service Desk team. This role offers an exciting opportunity to work with innovative technologies, support diverse customer environments, and mentor 1st Line Engineers, with potential pathways to leadership roles.As the 2nd/3rd Line Support Engineer, you’ll deliver exceptional customer service by resolving technical issues efficiently, managing escalated tickets, and performing advanced troubleshooting across a range of technologies, including cloud solutions, networking, and Microsoft 365. You’ll play a key part in maintaining customer environments, mentoring 1st Line Engineers, and collaborating with third-party vendors to optimise solutions. Additionally, you’ll perform regular operational checks and contribute to process improvements within the Service Desk team, with opportunities to progress into leadership roles. Essential Skills & Qualifications:
  • Recognised IT certifications (e.g., MCP, MCSA, MCSE, CCNA).
  • Solid experience in 2nd/3rd Line Support roles, with strong troubleshooting skills across Windows Server, DNS, DHCP, and cloud technologies.
  • Knowledge of ConnectWise application stack (RMM, Manage, ITBoost).
  • Excellent communication skills and a passion for delivering customer-centric solutions.
  • A logical and methodical approach to problem-solving under pressure.
 Desirable Skills:
  • Experience with Azure configuration and management.
  • Proficiency in Microsoft 365, cloud telephony systems, security solutions, and virtualisation platforms like VMware.
  • Familiarity with macOS environments and hardware troubleshooting.
  Salary: Up to £38,000 with excellent benefitsLocation: Potters BarWorking Arrangement: Onsite 5 days a week  If you’re interested in finding out more about the 2nd/3rd Line Support Analyst position then reach out!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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