Quality Manager

We are Global Guardians, UK's leading Property Guardianship Company.

We are on a mission to bring all the empty properties back to the community through property guardianship - a sustainable and affordable solution for empty buildings. We protect empty properties by placing working professionals from local communities into vacant properties. A Guardian protects the building 24/7 and brings back the community to life.

We are looking for a Quality Manager on a permanent, full time basis. Based in Cuffley, UK and offering Hybrid working.

As the quality manager, you will oversee and enhance the quality management processes within Global Guardians ensuring that operations, from property management to guardian placements, adhere to the highest standards of service and compliance. You will be reporting to the Head of Operations.

Responsibilities

• Maintain a comprehensive Quality Management System (QMS) tailored to the specific needs of the company, ensuring consistency in service delivery and compliance with industry regulations and internal standards.
• Ensures compliance with ISO standards by preparing for internal and external audits and oversees GDPR management, ensuring lawful data handling, responding to data subject requests, managing data breaches, and promoting data protection awareness.
• Improves compliance frameworks to mitigate risks and meet regulatory requirements.
• Monitor and implement compliance with all relevant legal and safety regulations, including health and safety standards, licensing requirements, and property condition guidelines. Conduct regular audits of properties and guardian placements to ensure compliance.
• Lead initiatives to continuously improve service quality, from guardian recruitment and placement to property management and maintenance. Identify areas for enhancement and develop strategies to address them effectively.
• Provide training and support to ensure that all staff understand and adhere to quality standards. Foster a culture of continuous improvement and accountability within the team.
• Act as the main point of contact for resolving quality-related issues raised by clients or guardians. Conduct root cause analysis of complaints, implement corrective actions, and ensure follow-up to prevent recurrence.
• Collaborate with the facilities manager to ensure that any services or materials provided meet the company's quality standards. Conduct performance evaluations and implement corrective actions as needed.
• ISO audits and GDPR management Maintain accurate and up-to-date records of all quality-related activities, including property inspections, guardian compliance, and client feedback. Prepare regular reports for leadership highlighting key quality metrics and areas for improvement.

Requirements

• Strong leadership and team management skills.
• In-depth knowledge of property management practices and relevant regulations.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Proficiency in using quality management and property management software and processes.
• Attention to detail and commitment to high standards of service.
• Bachelor's degree in Property Management, Quality Management, or a related field plus 5 years experience or 8 years work experience in a quality management role within the property management sector.
• Relevant certifications (e.g., ISO 9001, NEBOSH, or Six Sigma) are highly desirable

Benefits

£40,000 - £45,000pa* (depending on experience)