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Customer Service Advisor

Jones & Chapman
Posted 2 days ago, valid for 16 days
Location

Prenton, Merseyside CH43 5RL, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Life Insurance
Employee Discounts

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Sonic Summary

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  • We are seeking a motivated Customer Service Advisor for our Lettings Support Centre in Wirral, Birkenhead, CH41 5BX.
  • The position offers a salary of £22,400, with an additional £1,000 upon qualification.
  • Candidates should possess outstanding customer service skills and have at least 1 year of relevant experience.
  • The role includes providing property management and tenancy administration support to branches, landlords, and tenants.
  • Additional benefits include a company pension, employee discounts, and a wellness program.
Job DescriptionWe are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX.As our Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.What’s in it for you?
  • £22,400 (depending on experience, plus an additional £1,000 once qualified)
  • Support in training towards ARLA NFOPPqualifications
  • Industry leading training and development
  • Demonstrable career ladder
  • Opportunities for progression
  • Collaborative, rewarding and fun environment
  • Team incentives
  • Understanding of operations within an estate agency business
Key responsibilities of a Customer Service Advisor:The main purpose of your role is to provide a property management and tenancy administrationsupport service to branches, landlords and tenants. You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards.Skills and experience required to be a successful Customer Service Advisor:
  • Outstanding Customer Service skills
  • Solid administration skills
  • Resilient, positive, numerate and detail oriented
  • Organised and able to prioritise workload in a faced paced environment
  • Excellent verbal and written communication skills
  • IT literate (MS Office, internet, email systems)
Additional Benefits:
  • Company pension
  • Employee discount
  • Life insurance
  • Referral programme
  • Sick pay
  • Wellness programme
Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors Connells Group (known locally as Jones & Chapman) – one of the largest and most successful estateagency and propertyservice providers in the country – Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country’s largest sellers of new homes, and is committed to delivering the highest levels of customer service.CC00488

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