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At Adaptable Recruitment we have an Excellent Opportunity for an Experienced Customer Service Specialistto join aleading waste management company in the Wirral area.Salary: up to £27,000 Depending on ExperienceHolidays: 23 days & Bank HolidaysLocation: WirralWorking Hours: 35 hoursBenefits: Enhanced Benefits Package
Main Responsibilities to include:
- Manage and maintain an assigned portfolio of customer accounts
- Ensure timely collection of outstanding debts while maintaining strong customer relationships
- Monitor and manage payment terms and credit limits
- Liaise with customers to resolve any queries or disputes related to their accounts
- Work closely with the sales team to ensure accurate billing and payment processes
- Prepare and send out statements, reminders, and follow-up communications
- Provide regular updates on outstanding debt status and progress to management
- Collaborate with other departments to ensure smooth processes and customer satisfaction
Skills & Experience:
- Previous experience in customer service, sales, or accounts is highly desirable
- Strong communication and negotiation skills
- Ability to manage and prioritise a diverse workload
- A proactive, problem-solving mindset
- High attention to detail and accuracy
- A basic understanding of credit control principles (training will be provided if necessary)
- Excellent organisational and time management skills
