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Live Chat Agent

Recruit Right
Posted 7 hours ago, valid for 25 days
Location

Prenton, Merseyside CH43 5RL, England

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are looking for Customer Support Representatives for a temporary seasonal position.
  • Candidates should ideally have previous experience in a customer support role, though it is not essential.
  • The role offers a salary of $15 per hour and requires strong written communication skills.
  • Responsibilities include responding to customer inquiries via chat, resolving complaints, and maintaining detailed records.
  • The position involves working 40 hours a week, with set hours from 9am to 6pm, 5 days a week.

OverviewWe are seeking Customer Support Representatives to join our team for a temporary seasonal role. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong written communication skills (spelling and grammar)

Responsibilities

  • Respond promptly to customer inquiries via chat.
  • Provide accurate information regarding products and services.
  • Resolve customer complaints efficiently and professionally.
  • Maintain detailed records of customer interactions and transactions through data entry.
  • Ensure adherence to company policies and procedures regarding customer service standards.

Experience

  • Previous experience in a customer support role is preferred but not essential.
  • Proficiency in data entry and familiarity with customer relationship management (CRM) software is advantageous.
  • Strong written communication skills are essential for effective interaction with customers.
  • Ability to analyse information quickly and provide solutions in a timely manner.
  • Able to handle multiple live chats with customers at one time

Hours

40 hours, working 5 days out of 7 (Mon - Sun)

9am - 6pm set working hours

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.