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Job Title: Collections Officer Location: Chester Area Reporting To: Head of Collections
About the Company
Our client is a leading FCA-authorised and regulated European Lending Platform that provides capital to support SMEs and mid-corporates with a range of flexible lending products. Headquartered in the UK, the company manages a loan portfolio exceeding £500 million and has originated over £1.5 billion in assets since 2018.
Role Purpose
The Collections Officer will play a key role in ensuring timely receipt of collections and recoveries while mitigating risks to the business.
Your responsibilities will be:
* Manage the company's arrears cases. * Communicate with external customers and stakeholders via phone, email, and letters. * Deliver consistent, professional, and high-quality customer service. * Meet revenue targets and call quality objectives. * Promptly handle calls, updating records accurately and adhering to company policies and legislative requirements. * Negotiate settlements in line with company settlement policies to ensure optimal outcomes. * Set up and manage LTPAs where appropriate, conducting regular reviews (e.g., research on directors, financial activities, job status) to maximise payments. * Address non-adhered LTPAs by progressing them to litigation where necessary. * Proactively collect payments in accordance with agreed plans. * Resolve disputes and ensure all parties are appropriately informed. * Undertake any reasonable tasks assigned by the line manager.
Skills
* Strong communication skills with a confident telephone manner. * Excellent negotiation skills and commercial awareness in resolving arrears cases. * Proven experience in collections, including managing cases from arrears inception to bad debt recovery. * Ability to perform effectively in a fast-paced, high-pressure environment. * Empathy, tact, and resilience with a self-motivated and persistent approach. * Strong organisational and time management skills with a keen eye for detail. * Proficiency in computer systems and software. * A team player with the ability to work independently when required. * Someone who takes ownership and accountability in resolving customer issues. * A professional who can balance empathy with assertiveness to deliver optimal outcomes for the business and its clients.
Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
