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JOB ROLE PURPOSE
To support the provision of a cost effective, customer focussed Pension Service. The core focus is to undertake administrative duties to include accurate processing of member records and financial records to ensure data quality is maintained.
Responsible for the filing of non- member related documents into an electronic system.
KEY TASKS
1. Create and maintain active member records to ensure data quality and comply with statutory disclosure requirements and business requirements. .
2. Process Scheme AVCs and Additional Pension Contribution (APC) contracts, along with updating existing contracts including ARCs and Added Years.
3. Analyse and assess the accuracy of data automatically processed and interfaced from disparate employer systems into the Pension Administration system.
4. Work to well defined business process to assist in the production of statistical and qualitative performance targets.
5. Determine eligibility , calculate and process short service refunds of contributions, ensuring the appropriate regulations and are applied within section performance targets.
6. Process deferred benefits which have minimal routine membership adjustments .
Essential Criteria
Knowledge and skills:
- Knowledge of the Local Government Pension Scheme.
- An understanding of HMRC and related legislation.
- Excellent literacy and numeracy skills.
- Good interpersonal skills.
- Understanding of confidentiality requirements.
- Demonstrate the ability to analyse information and make an appropriate decision on a course of action.
- Demonstrate comprehensive IT skills.
- Able to work to deadlines
Experience:
- Experience of basic data input entry to business support systems
- Experience of working in a customer service or financial environment
Desirable Criteria
Knowledge and Skills:
- Using Lynx Heywood’s Altair pension administration software
- Using Microsoft Word and Excel
- Good verbal and written communication skills
- Good numeracy skills
- Use of an EDM system
- Financial systems including an accounts receivable
- Knowledge of the LGPS
RQ1346908
