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- Act as the main contact for leasehold and RTB enquiries
- Advise customers on their leaseholder responsibilities
- Support shared ownership sales, staircasing, and resales
- Ensure service charges are calculated and validated correctly
- Monitor and assist in the collection of service charges
- Provide up-to-date advice on RTB and leasehold policies
- Organise and coordinate meetings regarding service charge issues
- Work with internal teams to ensure smooth service delivery
- Maintain accurate records and documentation
- Ensure compliance with financial regulations and procedures
- Knowledge of RTB and leasehold legislation
- Strong written and verbal communication skills
- Ability to work to targets and deadlines
- IT proficiency for administrative tasks and record-keeping
- Confident and customer-focused approach
- Able to travel independently to a range of locations
- THE CONTRACT
- Salary: £25,776 - £31,143 FTE depending on candidate’s ability to demonstrate they fully meet requirements of the role. Part time equivalent £13,665.60 - £18,685.80
- Hours of work: 22.2 per week – with a requirement to work a minimum of 1 day per week from the office or more depending on the needs of the business
- Location: Prescott, with travel to other sites as required
- Annual leave: Basic – 24 days, after 3 years’ service – 27 days, after 5 years’ service – 30 days
